A neurophysiological assessment of consumers' emotional responses to service recovery behaviors : the impact of ethnic group and gender similarity
Year of publication: |
2012
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Authors: | Boshoff, Christo |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 15.2012, 4, p. 401-413
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Subject: | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Emotion | Ethnische Gruppe | Ethnic group | Geschlecht | Gender | Neurowissenschaften | Neuroscience |
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