Note : the value and cost of the customer's waiting time
Year of publication: |
2021
|
---|---|
Authors: | Chen, Rachel R. ; Kumar, Subodha ; Singhal, Jaya ; Singhal, Kalyan |
Published in: |
Manufacturing & service operations management : M & SOM. - Catonsville, MD : INFORMS, ISSN 1523-4614, ZDB-ID 2021015-2. - Vol. 23.2021, 6, p. 1539-1542
|
Subject: | queuing models | customer waiting time | Warteschlangentheorie | Queueing theory | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
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