OF THE CUSTOMER VALUE OF PASSENGERS TRANSPORTATION
The customer's service value is creating at interaction between service provider and client. The customer service value determinants are influent to the client’s behavior. Studies of passenger transportation customer value usually are limited to the identification of the reaction to the quality of transport services and the money expenses for the purchasing of a ticket. Passenger transportation service at the long-distance trips is characterized by considerable complexity and divergence of the service process. The client is heavily involved in service process. Thus, evaluation of attitude to the “quality and price ratio" is not able to explain the nature of passengers behavior in whole. In order to measure the strength of the value determinants influence to client’s behavior is necessary to identify all these factors.
Year of publication: |
2013
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Authors: | BAKALINSKY O. |
Published in: |
ВІСНИК ЕКОНОМІКИ ТРАНСПОРТУ І ПРОМИСЛОВОСТІ. - CyberLeninka. - 2013, 3, p. 34-38
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Publisher: |
CyberLeninka Украинская государственная академия железнодорожного транспорта |
Subject: | ТРАНСПОРТНА ПОСЛУГА | ДЕТЕРМіНАНТИ СПОЖИВЧОї ЦіННОСТі | ТРАНСПОРТНА ПОВЕДіНКА | СПОЖИВЧА ПОВЕДіНКА | КЛієНТ | СЕРВіСНА ОРГАНіЗАЦіЯ | TRANSPORTATION SERVICE | CUSTOMER VALUE DETERMINANTS | CUSTOMER BEHAVIOR | TRANSPORT BEHAVIOR | CLIENT | SERVICE PROVIDER |
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