On the nature of customer‐employee relationships
Year of publication: |
2002
|
---|---|
Authors: | Butcher, Ken ; Sparks, Beverley ; O’Callaghan, Frances |
Published in: |
Marketing Intelligence & Planning. - MCB UP Ltd, ISSN 1758-8049, ZDB-ID 2023533-1. - Vol. 20.2002, 5, p. 297-306
|
Publisher: |
MCB UP Ltd |
Subject: | Customers | Employee relations |
-
Service Quality: the Front‐stage vs. the Back‐stage Perspective
Glynn Mangold, W., (1991)
-
"Shopper's motivation to shop and their behaviour malls"
Radha, J., (2015)
-
Yaokumah, Winfred, (2018)
- More ...
-
Effect of social influence on repurchase intentions
Butcher, Ken, (2002)
-
Dimensions and correlates of consumer value : an application to the timeshare industry
Sparks, Beverley, (2008)
-
Predictors of customer service training in hospitality firms
Butcher, Ken, (2009)
- More ...