Optimizing the staffing and routing of small-size hierarchical call centers
Philippe Chevalier; Jean-Christophe Van den Schrieck
| Year of publication: |
2008
|
|---|---|
| Authors: | Chevalier, Philippe B. ; Van den Schrieck, Jean-Christophe |
| Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 1108460-1. - Vol. 17.2008, 3, p. 306-319
|
| Subject: | Callcenter | Call centre | Tourenplanung | Vehicle routing problem | Personaleinsatzplanung | Crew scheduling | Warteschlangentheorie | Queueing theory | Personalmanagement | Human Resource Management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003737958