Organisational capabilities for customer participation in health care service innovation
Year of publication: |
2014
|
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Authors: | Sharma, Shikha ; Conduit, Jodie ; Hill, Sally Rao |
Published in: |
Australasian marketing journal. - Oxford [u.a.] : Elsevier, ISSN 1320-1646, ZDB-ID 2194257-2. - Vol. 22.2014, 3, p. 179-188
|
Subject: | Health care | Innovation | Organisational capabilities | Customer participation | Co-creation | Kundenintegration | Customer integration | Innovationsmanagement | Innovation management | Beziehungsmarketing | Relationship marketing | Gesundheitswesen | Health care system | Dienstleistungsqualität | Service quality | Gesundheitsversorgung |
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