Organizing for total quality
Year of publication: |
1995
|
---|---|
Authors: | Westbrook, Roy |
Published in: |
International Journal of Quality & Reliability Management. - MCB UP Ltd, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 12.1995, 4, p. 8-25
|
Publisher: |
MCB UP Ltd |
Subject: | Japan | Kansai Electric | Management structure | Matsushita | Quality circles | TQM | Training |
-
ICL Kidsgrove: Engineering a Quality Culture
Johns, Nick, (1994)
-
You’re Stopping Me from Giving Quality Service
Sparrow, John, (1994)
-
Change for the better via ISO 9000 and TQM
Ho, Samuel K.M., (1999)
- More ...
-
Designing effective service operations: comparative case research from the Netherlands
Westbrook, Roy, (1995)
-
Quality and Performance in Call Centres: A Conceptual Model
New, Steve, (2000)
-
Frohlich, Markham, (2002)
- More ...