Parametric forecasting and stochastic programming models for call-center workforce scheduling
Noah Gans; Haipeng Shen; Yong-Pin Zhou; Nikolay Korolev; Alan McCord ...
| Year of publication: |
2015
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|---|---|
| Authors: | Gans, Noah ; Shen, Haipeng ; Zhou, Yong-Pin ; Korolev, Nikolay ; McCord, Alan |
| Published in: |
Manufacturing & service operations management : M & SOM. - Catonsville, MD : INFORMS, ISSN 1523-4614, ZDB-ID 2021015-2. - Vol. 17.2015, 4, p. 571-588
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| Subject: | call-center management | production planning and scheduling | service operations | distributional forecast updating | stochastic programming with recourse | Produktionsplanung | Production planning | Scheduling-Verfahren | Scheduling problem | Mathematische Optimierung | Mathematical programming | Theorie | Theory | Stochastischer Prozess | Stochastic process | Personaleinsatzplanung | Crew scheduling | Prognoseverfahren | Forecasting model |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011388043