Patients' trio need satisfaction : a gap analysis between expectations and perceptions
Year of publication: |
2021
|
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Authors: | Islam, Shahidul ; Muhamad, Nazlida |
Published in: |
Journal of business and economic analysis : (JBEA). - Singapore : World Scientific Publishing Co Pte Ltd, ISSN 2618-0324, ZDB-ID 3129506-X. - Vol. 4.2021, 2, p. 119-130
|
Subject: | Healthcare | perception | expectation | service quality gap | patient satisfaction | regressionanalysis | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Gesundheitsversorgung | Health care | Wahrnehmung | Perception | Krankenhaus | Hospital | Erwartungsbildung | Expectation formation | Gesundheitswesen | Health care system |
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