Perceived power inbalance and customer dissatisfaction
Year of publication: |
2010
|
---|---|
Authors: | Lee, Jungki |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 30.2010, 7/8, p. 1113-1137
|
Subject: | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Werbewirtschaft | Advertising industry |
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