Perceived service quality and satisfaction of self-service technology : the case of automated teller machines
Year of publication: |
2015
|
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Authors: | Narteh, Bedman |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 32.2015, 4, p. 361-380
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Subject: | Ghana | Customer satisfaction | Service quality | Automated teller machine | Dienstleistungsqualität | Kundenzufriedenheit | Selbstbedienung | Self-service | Electronic Banking | Electronic banking | Zahlungsverkehr | Payment system |
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