Performance evaluation methods in the services sector : empirical study in hotels
Year of publication: |
2020
|
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Authors: | Machado, Maria João Cardoso Vieira ; Nunes, Catarina Rosa |
Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 37.2020, 2, p. 220-240
|
Subject: | performance evaluation methods | hotel features | hotel industry | contingency variables | balanced scorecard | BSC | tableau de bord | Hotellerie | Hotel industry | Balanced Scorecard | Balanced scorecard | Performance-Messung | Performance measurement | Dienstleistungssektor | Service industry |
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