Personalized communication as a platform for service inclusion? : initial insights into interpersonal and AI-based personalization for stigmatized consumers
Year of publication: |
2024
|
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Authors: | Mende, Martin ; Scott, Maura L. ; Ubal, Valentina O. ; Hassler, Corinne M. K. ; Harmeling, Colleen M. ; Palmatier, Robert W. |
Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 27.2024, 1, p. 28-48
|
Subject: | stigma | healthcare | inclusiveness | well-being | artificial intelligence | service | Künstliche Intelligenz | Artificial intelligence | Persönlichkeitspsychologie | Personality psychology | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system |
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