Physical attractiveness stereotypes and service quality in customer-server encounters
Year of publication: |
2009
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Authors: | Luoh, Hsiang-Fei ; Tsaur, Sheng-Hshiung |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 29.2009, 8, p. 1093-1104
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