Power distance and its implications for upward communication and empowerment : crisis management and recovery in hospitality services
Year of publication: |
2013
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Authors: | Koc, Erdogan |
Published in: |
The international journal of human resource management. - London : Routledge, ISSN 0958-5192, ZDB-ID 1044134-7. - Vol. 24.2013, 19, p. 3681-3696
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Subject: | empowerment | human resource management | organisational communication | power distance | service recovery | services marketing and management | Turkey | Türkei | Krisenmanagement | Crisis management | Personalmanagement | Human Resource Management | Kommunikation | Communication | Dienstleistungsqualität | Service quality | Dienstleistungsmarketing | Services marketing | Interne Kommunikation | Internal communication |
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