Proactivity after a Rare Event : Examining the Role of Empathy and Attributions
Year of publication: |
2012
|
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Authors: | Chi, Shu-Cheng |
Other Persons: | Friedman, Ray (contributor) ; Shu-chen, Chen (contributor) |
Publisher: |
[2012]: [S.l.] : SSRN |
Subject: | Emotion | Kundenzufriedenheit | Customer satisfaction |
Extent: | 1 Online-Ressource (36 p) |
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Series: | |
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments 2011 erstellt |
Other identifiers: | 10.2139/ssrn.1872856 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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