Project management metrics, KPIs, and dashboards : a guide to measuring and monitoring project performance

Project Management Metrics, KPIs, and Dashboards -- Contents -- Preface -- 1 The Changing Landscape of Project Management -- Chapter Overview -- 1.0 Introduction -- 1.1 Executive View of Project Management -- 1.2 Complex Projects -- Comparing Traditional and Nontraditional Projects -- Defining Complexity -- Trade-offs -- Skill Set -- Governance -- Decision Making -- Fluid Methodologies -- 1.3 Global Project Management -- 1.4 Project Management Methodologies and Frameworks -- Light Methodologies -- Heavy Methodologies -- Frameworks -- 1.5 The Need for Effective Governance -- 1.6 Engagement Project Management -- 1.7 Customer Relations Management -- 1.8 Other Developments in Project Management -- 1.9 A New Look at Defining Project Success -- Success Is Measured by the Triple Constraints -- Customer Satisfaction Must Be Considered as Well -- Other (or Secondary) Factors Must Be Considered as Well -- Success Must Include a Business Component -- Prioritization of Success Constraints May Be Necessary -- The Definition of Success Must Include a "Value" Component -- Multiple Components for Success -- The Future -- 1.10 The Growth of Paperless Project Management -- 1.11 Project Management Maturity and Metrics -- 1.12 Project Management Benchmarking and Metrics -- Best Practice versus Proven Practice -- Benchmarking Methodologies -- 1.13 Conclusions -- 2 The Driving Forces for Better Metrics -- Chapter Overview -- 2.0 Introduction -- 2.1 Stakeholder Relations Management -- 2.2 Project Audits and the PMO -- 2.3 Introduction to Scope Creep -- Defining Scope Creep -- Scope Creep Dependencies -- Causes of Scope Creep -- Need for Business Knowledge -- Business Side of Scope Creep -- Ways to Minimize Scope Creep -- 2.4 Project Health Checks -- Understanding Project Health Checks -- Who Performs the Health Check? -- Life Cycle Phases