Public sector quality: political project or legitimate goal?
Year of publication: |
1998
|
---|---|
Authors: | Erridge, Andrew ; Fee, Ruth ; McIlroy, John |
Published in: |
International Journal of Public Sector Management. - MCB UP Ltd, ISSN 1758-6666, ZDB-ID 2032073-5. - Vol. 11.1998, 5, p. 341-353
|
Publisher: |
MCB UP Ltd |
Subject: | Customer satisfaction | European Quality Model | Public sector | TQM |
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