Quality inside‐out and outside‐in
Year of publication: |
1995
|
---|---|
Authors: | Day, Abby ; Toledano, Kathryn |
Published in: |
The TQM Magazine. - MCB UP Ltd, ISSN 1758-6887, ZDB-ID 2024492-7. - Vol. 7.1995, 2, p. 23-28
|
Publisher: |
MCB UP Ltd |
Subject: | Customer satisfaction | Customer surveys | Employee attitudes | Learning organizations | MCB University Press | Publishing industry | Quality | TQM |
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