Quality service : what every hospitality manager needs to know
Year of publication: |
2002
|
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Authors: | Martin, William B. |
Publisher: |
Upper Saddle River, NJ [u.a.] : Prentice Hall |
Subject: | Hotel | Servicepolitik | Qualitätsmanagement |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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Service quality management in hospitality, tourism, and leisure
Kandampully, Jay, (2001)
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Zum Qualitätsaspekt und dessen Management für Gemeinschaftsverpflegungs-Betriebe
Pfannes, Ulrike, (1999)
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Qualitätsmanagement im Kundenservice : Logistik, Finanzierung und Beratung im deutschen Biermarkt
Stauder, Thomas, (1995)
- More ...
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Martin, William B., (1992)
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Managing quality customer service
Martin, William B., (1991)
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Quality customer service for front line staff
Martin, William B., (1994)
- More ...