Quantitative fairness for assessing perceived service quality in queues
Year of publication: |
2013
|
---|---|
Authors: | Sandmann, Werner |
Published in: |
Operational research : an international journal. - Berlin : Springer, ISSN 1866-1505, ZDB-ID 2425760-6. - Vol. 13.2013, 2, p. 153-186
|
Subject: | Warteschlangentheorie | Queueing theory | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
Type of publication: | Article |
---|---|
Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Systemvoraussetzung: Acrobat Reader |
Other identifiers: | 10.1007/s12351-011-0111-9 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
-
Pooling agents for customer-intensive services
Wang, Zhongbin, (2023)
-
Measuring the effect of queues on customer purchases
Lu, Yina, (2013)
-
A simulation-based planning methodology for decreasing patient waiting times in pure walk-in clinics
Perez, Eduardo, (2020)
- More ...
-
Steady state analysis of level dependent quasi-birth-and-death processes with catastrophes
Baumann, Hendrik, (2012)
-
Baumann, Hendrik, (2017)
-
On finite long run costs and rewards in infinite Markov chains
Baumann, Hendrik, (2014)
- More ...