Quo vadis, (e-)service quality? : towards a sustainability paradigm
Year of publication: |
2019
|
---|---|
Authors: | Stamenkov, Gjoko ; Dika, Zamir |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 30.2019, 7, p. 792-807
|
Subject: | e-service | e-service quality | sustainability | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Nachhaltige Entwicklung | Sustainable development | Nachhaltigkeit | Sustainability |
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