Re-engineering : A Framework for Evaluation and Case Study of an Imaging System
Re=engineering or business process redesign has become very popular. This paper presents a framework for comparing and evaluating re-engineering efforts. The framework is applied to a case study of the re-engineering of the securities processing function at Merrill Lynch. The paper compares the old and new process at Merrill. The new process features image capture, character recognition and extensive redesign. The re-engineering effort has had a substantial payback for the firm