Recipes for achieving customer loyalty : a qualitative comparative analysis of the dimensions of customer experience
Year of publication: |
2020
|
---|---|
Authors: | Pekovic, Sanja ; Rolland, Sylvie |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 56.2020, p. 1-15
|
Subject: | Customer experience | Customer loyalty | Configuration | Generational cohort | fsQCA model | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kundenbindung | Customer retention | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
-
Manyanga, Wilbert, (2022)
-
Mokha, Anupreet Kaur, (2022)
-
Nobar, Hossein Bodaghi Khajeh, (2018)
- More ...
-
Pekovic, Sanja, (2012)
-
Customer orientation and organizational innovation : the case of environmental management practices
Pekovic, Sanja, (2016)
-
Quality standards and export activities : do firm size and market destination matter?
Pekovic, Sanja, (2016)
- More ...