Recovery strategy for group service failures
Year of publication: |
2013
|
---|---|
Authors: | Zhou, Yuanyuan ; Huang, Minxue ; S.L. Tsang, Alex ; Zhou, Nan |
Published in: |
European Journal of Marketing. - Emerald Group Publishing Limited, ISSN 1758-7123, ZDB-ID 2002936-6. - Vol. 47.2013, 8, p. 1133-1156
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Service failures | Service recovery | Economic and social recovery | Public and private recovery | Service delivery | Customer orientation |
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