Reengineering call centre operations using simulation
Year of publication: |
2008
|
---|---|
Authors: | Min, Ho-key ; Yu, Vincent |
Published in: |
International journal of services technology and management. - Wolvertin Mill : Interscience Enterprises, ISSN 1460-6720, ZDB-ID 2072619-3. - Vol. 9.2008, 1, p. 71-78
|
Subject: | Organisatorischer Wandel | Organizational change | Callcenter | Call centre | Simulation | Kundenservice | Customer service |
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