Regulatory Measurement and Evaluation of Telephone Service Quality
Year of publication: |
1994
|
---|---|
Authors: | Lynch Jr, John G. ; Buzas, Thomas E. ; Berg, Sanford V. |
Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md : INFORMS, ISSN 0025-1909, ZDB-ID 2063451. - Vol. 40.1994, 2, p. 169-194
|
Saved in:
Saved in favorites
Similar items by person
-
Regulatory Measurement and Evaluation of Telephone Service Quality
Lynch, John G., (1994)
-
The measurement and encouragement of telephone service quality
Berg, Sanford V., (1992)
-
Lynch Jr, John G., (2006)
- More ...