Relating e‐satisfaction to behavioral outcomes: an empirical study
Year of publication: |
2004
|
---|---|
Authors: | Bansal, Harvir S. ; McDougall, Gordon H.G. ; Dikolli, Shane S. ; Sedatole, Karen L. |
Published in: |
Journal of Services Marketing. - Emerald Group Publishing Limited, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 18.2004, 4, p. 290-302
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer satisfaction | Retailing | Worldwide web | Customer retention | United States of America |
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