Relating the zone of tolerance to service failure in the hospitality industry
Year of publication: |
2010
|
---|---|
Authors: | Zainol, Noor Azimin ; Lockwood, Andrew ; Kutsch, Elmar |
Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 27.2010, 3, p. 324-333
|
Subject: | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Wahrnehmung | Perception | Konsumentenverhalten | Consumer behaviour |
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