Relationship between TQM elements and organizational performance: An empirical study of manufacturing sector of Pakistan
This study empirically reveals the influence of the TQM elements comprising leadership, people management, process management, customer focus, information & analysis and strategic planning on the organizational performance in the manufacturing sector of Pakistan. The data were collected through a questionnaire survey from the 160 managers and employees of the manufacturing firms. Results using SPSS support the hypotheses that there is a positive relationship between the TQM elements and performance of Pakistani manufacturing firms. Furthermore, it is also found that customer focus is perceived as a dominant TQM practice for enhancing quality performance. Moreover, this study also provides a valuable knowledge to the top managers. Practical implementations along with the limitations have also been discussed in this study.
Year of publication: |
2013
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Authors: | Ul Hassan, Masood ; Hassan, Saad ; Shaukat, Sadia ; Nawaz, Muhammad Saqib |
Published in: |
Pakistan Journal of Commerce and Social Sciences (PJCSS). - Lahore : Johar Education Society, Pakistan (JESPK), ISSN 2309-8619. - Vol. 7.2013, 1, p. 1-18
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Publisher: |
Lahore : Johar Education Society, Pakistan (JESPK) |
Subject: | Total Quality Management (TQM) | leadership | Pakistan | organizational performance | people management |
Saved in:
freely available