Relationships between service quality and behavioral outcomes
Year of publication: |
2004
|
---|---|
Authors: | Yavas, Ugur ; Benkenstein, Martin ; Stuhldreier, Uwe |
Published in: |
International Journal of Bank Marketing. - Emerald Group Publishing Limited, ISSN 1758-5937, ZDB-ID 2032104-1. - Vol. 22.2004, 2, p. 144-157
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Service quality assurance | Surveys | Germany | Correlation analysis | Behaviour |
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