Relative efficacy of organizational support and personality traits in predicting service recovery and job performances: a study of frontline employees in Turkey
Year of publication: |
2010
|
---|---|
Authors: | Yavas, Ugur ; Karatepe, Osman M. ; Babakus, Emin |
Published in: |
Tourism Review. - Emerald Group Publishing Limited, ISSN 1759-8451, ZDB-ID 2412174-5. - Vol. 65.2010, 3, p. 70-83
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Employees | Hotels | Business support services | Personality | Turkey |
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