Relying on accessible content versus accessibility experiences: The case of processing capacity

Three studies investigated the interplay between processing capacity and reliance on accessibility experiences versus reliance on accessible content. Participants low in processing capacity were more likely to rely on the experience of ease versus difficulty, whereas participants high in processing capacity were more likely to base their judgment on the accessible content information. This result was robust across two different judgmental domains and was further supported by the assessment of processing latencies during judgment formation as an indicator of the underlying processes. In combination, the reported findings suggest that reliance on ease-of-retrieval experiences is particularly likely in situations of low processing capacity.