Research and concepts - Analysing service quality in the hospitality industry
Year of publication: |
1999
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Authors: | Mei, Amy Wong Ooi ; Dean, Alison M. ; White, Christopher J. |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 9.1999, 2, p. 136-143
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Saved in:
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