Responding to unexpected overloads in large-scale service systems
Ohad Perry, Ward Whitt
| Year of publication: |
2009
|
|---|---|
| Authors: | Perry, Ohad ; Whitt, Ward |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 55.2009, 8, p. 1353-1367
|
| Subject: | Callcenter | Call centre | Warteschlangentheorie | Queueing theory | Scheduling-Verfahren | Scheduling problem | Markov-Kette | Markov chain | Simulation |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003885438