Retail logistics service quality: a cross‐cultural survey on customer perceptions
Year of publication: |
2013
|
---|---|
Authors: | Bouzaabia, Rym ; Bouzaabia, Olfa ; Capatina, Alexandru |
Published in: |
International Journal of Retail & Distribution Management. - Emerald Group Publishing Limited, ISSN 1758-6690, ZDB-ID 2032071-1. - Vol. 41.2013, 8, p. 627-647
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Logistics service quality | Cross‐cultural studies | Romania | Tunisia | Customer satisfaction | Customer loyalty | Retail distribution | Distribution management |
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