Retrospective: “culture shocks” in inter-cultural service encounters?
Year of publication: |
2016
|
---|---|
Authors: | Stauss, Bernd |
Published in: |
Journal of Services Marketing. - Emerald Group Publishing Limited, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 30.2016, 4, p. 377-383
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Cultural distance | Service encounter | Service quality | Critical incident technique | Inter-cultural service | Service performance gaps |
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