Role of service quality and customer satisfaction in predicting customer loyalty
Vikas Singla
Year of publication: |
2013
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Authors: | Singla, Vikas |
Published in: |
Journal for global business advancement : JGBA. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-966X, ZDB-ID 21933832. - Vol. 5.2012, 3, p. 248-259
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