Room for improvement : hotel giant resorts to Six Sigma to improve operations
Year of publication: |
2009-11-01
|
---|---|
Authors: | Tan, Kay Chuan ; Chakraborty, Ayon |
Publisher: |
American Society for Quality |
Subject: | Quality Management | Six Sigma | Service Organisation | Critical Success Factors | Critical-to-Quality Characteristics | Key Performance Indicators |
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