Rule formalization, bureaucratic red tape, and prosocial rule breaking among street-level bureaucrats : a citizen-centered perspective
Year of publication: |
2022
|
---|---|
Authors: | Potipiroon, Wisanupong |
Published in: |
Public performance & management review. - Abingdon, Oxon : Routledge, Taylor & Francis, ISSN 1557-9271, ZDB-ID 2016974-7. - Vol. 45.2022, 3, p. 638-671
|
Subject: | Cognitive dissonance theory | contact with citizens | prosocial rule breaking | red tape | rule formalization | sympathy for citizens |
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