Russia and the Information Revolution.

Cover -- Preface -- Figures -- Tables -- Summary -- Acknowledgments -- Acronyms -- Chapter One - Introduction -- Study Objective -- Organization of This Report -- Chapter Two - The IT Sector -- Telecommunications -- Hardware -- Packaged Software -- IT Integration and Support Services -- Technology Development -- Offshore Programming and R&D -- Challenges for Russia's IT Industry in the Global Marketplace -- Challenges of Russia's IT Policy Environment -- IT Policy Initiatives -- Chapter Three - IT in Business and Industry -- Use of IT for Business Development and E-Commerce -- Use of IT for Managing Operations and Boosting Productivity -- Use of IT For Corporate Management and Governance -- Motivations for IT Integration -- Challenges of IT Integration -- Chapter Four - IT in Government -- Government Embraces IT -- IT Initiatives and Impacts -- Back-Office Operations -- Front-Office Operations -- A Long Way to Go -- Information Hoarding and Secrecy -- Unresponsiveness -- Corrupt Practices -- Lack of Coordination -- Lack of Strategy and Leadership -- Chapter Five - IT in Society -- Russians Get Online -- Digital Divides -- How Citizens Use the Internet -- The Internet and Civil Society Development -- Political Activity on the Internet -- Constraints on Internet Activity -- Internet Policy -- Chapter Six - Key Findings and Prospects for the Future -- The IT Sector -- IT in Business -- IT in Government -- IT in Society -- Appendix - Discussion Participants -- Bibliography.