Salespersons' service quality and customer loyalty in fashion chain stores : a study in Hong Kong retail stores
Year of publication: |
2009
|
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Authors: | Sum, Cheng Yu ; Hui, Chi-leung |
Published in: |
Journal of fashion marketing and management. - Bingley : Emerald Group Publishing Limited, ISSN 1361-2026, ZDB-ID 2144075-X. - Vol. 13.2009, 1, p. 98-108
|
Subject: | Textilhandel | Textile distribution | Verkaufspersonal | Salespeople | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Messung | Measurement | Hongkong | Hong Kong |
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