Satisfaction and dissatisfaction in service encounters
Year of publication: |
2007
|
---|---|
Authors: | Srijumpa, Rapeeporn ; Chiarakul, Tanyamai ; Speece, Mark |
Published in: |
International Journal of Bank Marketing. - Emerald Group Publishing Limited, ISSN 1758-5937, ZDB-ID 2032104-1. - Vol. 25.2007, 3, p. 173-194
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer satisfaction | Banking | Thailand |
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