Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters
Year of publication: |
2004
|
---|---|
Authors: | Jiménez, Tania ; Koole, Ger M. |
Published in: |
OR spectrum : quantitative approaches in management. - Berlin : Springer, ISSN 0171-6468, ZDB-ID 2073885-7. - Vol. 26.2004, 3, p. 413-422
|
Subject: | Callcenter | Call centre | Skalenertrag | Returns to scale | Stochastischer Prozess | Stochastic process | Theorie | Theory |
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