Seamless service? On the role and impact of service orchestrators in human-centered service systems
Year of publication: |
November 2016
|
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Authors: | Breidbach, Christoph F. ; Antons, David ; Salge, Torsten Oliver |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 19.2016, 4, p. 458-476
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Subject: | service orchestrator | human-centered service systems | cocreation | health care | Dienstleistung | Services | Gesundheitswesen | Health care system | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Gesundheitsversorgung | Health care | Privater Haushalt | Household |
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