Self-recovery after self-service technology failures : do motivations and self-efficacy matter?
Year of publication: |
2023
|
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Authors: | Chiu, Yen-Ting Helena ; Dung Minh Nguyen ; Hofer, Katharina |
Published in: |
International journal of retail and distribution management. - Bingley : Emerald, ISSN 1758-6690, ZDB-ID 2032071-1. - Vol. 51.2023, 9/10, p. 1195-1212
|
Subject: | Motivation | Retail kiosk | Self-determination | Self-efficacy | Self-recovery | Self-service technology (SST) | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Leistungsmotivation | Work motivation | Persönlichkeitspsychologie | Personality psychology |
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