Service encounters and service relationships: Implications for research
Year of publication: |
1990
|
---|---|
Authors: | Czepiel, John A. |
Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 20.1990, 1, p. 13-21
|
Publisher: |
Elsevier |
Saved in:
Online Resource
Saved in favorites
Similar items by person
-
The services challenge : integrating for competitive advantage
Czepiel, John A., (1987)
-
The service encounter : managing employee customer interaction in service businesses
Czepiel, John A., (1985)
-
Managing customer satisfaction in consumer service businesses
Czepiel, John A., (1980)
- More ...