Service failure and self-recovery in tech-based services : self-determination theory perspective
Year of publication: |
2022
|
---|---|
Authors: | Chiu, Yen-Ting Helena ; Dung Minh Nguyen |
Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 42.2022, 13/14, p. 1075-1100
|
Subject: | failure | recovery | Self-determination theory | self-recovery | self-service technology (SST) |
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