Service management and employment systems in U.S. and Indian call centers
Rosemary Batt; Virginia Doellgast; Hyunji Kwon
| Year of publication: |
2005
|
|---|---|
| Other Persons: | Batt, Rosemary L. (contributor) ; Doellgast, Virginia (contributor) ; Kwon, Hyunji (contributor) |
| Publisher: |
Ithaca, NY : CAHRS |
| Subject: | Callcenter | Call centre | Dienstleistungsmanagement | Service management | Personalmanagement | Human Resource Management | Indien | India | USA | United States |
| Extent: | Online-Ressource, text |
|---|---|
| Series: | Working paper series / Center for Advanced Human Resource Studies. - Ithaca, N.Y., ZDB-ID 2722886-1. - Vol. 05-12 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Arbeitspapier ; Working Paper ; Graue Literatur ; Non-commercial literature |
| Language: | English |
| Notes: | Record-last-verified: 22-02-06 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003279767