Service operations in public sector agencies : evidence from NCDMV
Year of publication: |
2020
|
---|---|
Authors: | Martin, James B. ; Bhadury, Joyendu ; Amoako-Gyampah, Kwasi ; Bert, Steve ; Murray, Eugene |
Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 36.2020, 2, p. 161-188
|
Subject: | service operations | Division of Motor Vehicle | DMV | service time | waiting time | public sector management | Öffentliche Dienstleistung | Public services | Öffentlicher Sektor | Public sector | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Neues Steuerungsmodell | New public management |
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